These answers summarize how we work. If an answer here differs from the details on a product page, the product page applies. For anything else, email hello@mapleandtwine.com.
How quickly can you answer my question?
We reply to messages and emails in the order they arrive. Most inquiries are addressed within 24 hours during business hours.
Are your miniature pieces really handmade?
Yes. Every woodwork piece is cut, assembled and finished by hand, and every collar, bag handle and phone strap is braided by hand — made one piece at a time.
What scale are the woodwork pieces?
Our miniature furniture is built at 1:12 dollhouse scale. Exact dimensions for each piece are listed on its product page.
Can I request custom colors or sizes?
Yes. Tell us your preferred colors and sizes before ordering at hello@mapleandtwine.com, and we will confirm what is possible before you commit.
How long does it take to make my piece?
Most pieces are made to order and take about 3–5 business days to make, on top of the 1–2 day processing period. You will be told if a piece needs longer.
How long is the processing period?
Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.
How long does shipping take?
Within the United States, shipping is typically 5–10 business days after processing. International orders usually take 10–21 business days. A tracking number is emailed to you once your order ships.
Will my order come in one package?
Depending on the size and contents of your order, it may ship in multiple packages. If so, you will receive tracking information for each package.
What happens if an item is out of stock or backordered?
If any item in your order is out of stock, we will email you with an estimated restock date. If restocking will take longer than 2 weeks, we will refund the unavailable item.
I received a damaged item. What should I do?
Please email hello@mapleandtwine.com within 30 days of delivery with your order number and photos of the damage. We will make it right.
Can I cancel my order?
Cancellation is possible before your order has been processed or shipped. Contact us as soon as possible and we will do our best to help.